This Privacy Policy (hereinafter the "Policy") describes how FitMetrics (hereinafter collectively "we," "the site," "the app," or "FitMetrics") collects, uses, shares, and protects your personal data as a user of our products and services.
This includes the use of our website, mobile application, and any other related services offered by FitMetrics (hereinafter collectively the "Services").
By using our Services, you agree to the terms of this Policy. If you do not accept this Policy, please stop using our Services.
FitMetrics places great importance on the protection of your personal data and is committed to handling it responsibly, transparently, and ensuring its confidentiality and security.
Personal data refers to any information that allows the direct or indirect identification of a natural person. This may include information enabling direct identification, such as your first name, last name, or email address, or indirect identification, such as your IP address, unique identifier, phone number, or any combination of data that allows you to be recognized.
We collect various types of personal data about you, depending on how you use our services, including our website, mobile application, and other associated services. This data includes:
Data you provide directly: When you register on our services, we collect certain information, such as your first name, last name, and email address. You may also provide us with additional information when interacting with us (e.g., through customer support), which is considered voluntary and provided with your consent.
Data you provide directly: When you register or use our services, we collect specific information, such as your first name, last name, email address, and other optional data you choose to share. This may include your gender, fitness level, available equipment, and any other relevant information that allows us to tailor our services to your needs.
You guarantee the accuracy of the data you provide during your registration or use of the services. You also commit to keeping it updated in case of changes, through your "my account" section.
We use the personal data we collect to provide our services, enhance and personalize your experience, and meet your expectations in the best possible way.
Specifically, we use your data for the following purposes:
We also use the information collected automatically, such as device information (including your IP address), to assess potential fraud and generally to improve and optimize our services. This includes, for example, generating analytics on how our users interact with our services or evaluating the success of our marketing campaigns.
Outside the FitMetrics team, we may share certain personal data with third parties in the following cases:
We never sell your personal data to third parties, especially for marketing or promotional purposes.
Your data is securely hosted by Infomaniak Network SA, whose servers are located exclusively in Switzerland. This provider ensures an infrastructure that complies with the strictest security and confidentiality standards, offering optimal protection against unauthorized access.
Depending on the services used (such as payments through the application), some data may also transit temporarily through the secure systems of third-party providers, such as Apple (iOS) or Google (Android), within their respective ecosystems. These providers also apply high security standards to protect your information.
We are strongly committed to ensuring the security and confidentiality of your personal data.
To achieve this, we use advanced technologies and robust security measures tailored to the sensitivity of the data processed. These measures include data encryption in transit, firewalls, and strict access controls to protect your data against unauthorized access, use, modification, or disclosure.
Additionally, we contractually ensure that all service providers and subcontractors involved adhere to strict security and confidentiality standards, guaranteeing the integrity and protection of your data throughout its processing.
However, it is important to note that no method of data transmission over the Internet or electronic storage is completely secure. Therefore, while we do everything possible to protect your personal information, we cannot guarantee its absolute security. The data you transmit to us is at your own risk.
We disclaim all responsibility for any loss, unauthorized access, or misuse of your data resulting from a technical failure, malicious act, or inappropriate use on your part.
We retain your data only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal and contractual obligations.
Generally, your data is retained as long as you actively use our services. Once your relationship with us has ended, certain data may be kept for up to ten years, in compliance with legal requirements, particularly for tax and accounting purposes, or to address potential contractual claims.
After this period, your data will be deleted or anonymized, unless its retention is required for other legal or regulatory reasons.
During your navigation on our services, we use cookies and similar technologies to collect information for statistical purposes, personalization, and optimization of the user experience.
These cookies help, among other things, to evaluate the traffic and usage of our services to improve their navigability and the relevance of the content offered. We use tools like Google Analytics to analyze this data in an aggregated and anonymous manner.
The information collected may include the IP address, geographic location, date of the visit, its duration, pages viewed, and their sequence. This data is anonymized to ensure that no personally identifiable data is analyzed without your explicit consent.
We do not share this information with other organizations for commercial purposes nor transmit it to unauthorized third parties. All cookies used on our services have a maximum lifespan of 14 months, after which they are automatically deleted.
You can control, limit, or delete cookies at any time through your browser settings. To disable cookies, select the "clear/delete cookies" option or configure your browser to refuse their use.
In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European residents, you have the following rights:
To exercise these rights or for any questions related to your personal data, please contact us at the following address: info@fitmetrics.ch. We are committed to responding to your request as quickly as possible, in compliance with legal deadlines.
You also have the right to file a complaint with the relevant data protection authority if you believe your rights are not being respected.
If you have any questions, concerns, or requests regarding this privacy policy or the processing of your personal data, you can contact us using one of the following methods:
We are committed to responding to your requests promptly and providing any necessary assistance regarding your rights or the use of our services.
We reserve the right to modify this privacy policy at any time by publishing a new version on our website or through our other services. The date of the latest update will be indicated at the bottom of this page to allow you to review the changes made.
When significant changes are made, we will notify you through appropriate means, such as a notification on our website, an update within our applications, or an email, depending on the circumstances.
We encourage you to regularly review this policy to stay informed about how we protect your personal data.
This policy is governed by Swiss law, excluding the provisions of the Federal Act on Private International Law.
Any dispute arising from or related to this policy will be subject to the exclusive jurisdiction of the competent courts in the canton where our headquarters are located. By accessing our services, you irrevocably accept this jurisdiction.
Date of the last update: sabato 4 gennaio 2025